Refund policy

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RETURNS
We hope you love your purchase. However, in the event you change your mind, you have 30 days to notify us for approval before sending it back to us. All goods returned for refund or exchange must be in new, saleable condition with original tags (if applicable) and packaging intact. Custom-made items cannot be refunded nor exchanged.

Please inspect your purchase immediately upon delivery. We accept returns for damaged products if notified within 48 hours of receipt of your delivery. Please contact us at info@54kibo.com to request a credit or replacement.

REFUNDS (if applicable)
All refunds will be completed within approximately 7 days of receipt of the returned item, to the original payment method. Please note that we do not refund the cost of delivery except if your return is the result of an error made by 54kibo.

LARGE / HEAVY MERCHANDISE
A pickup and / or 10% restocking fee may apply.

GIFT CARDS
Physical and e-gift cards are not refundable and cannot be changed or canceled.

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